Cancellations & Refunds
Transparent policies, clear timelines, and fair outcomes — for both customers and hosts.
Refunds on a marketplace
Each listing has its own cancellation and refund policy defined by the host. Spotinga does not override those terms.
The full refund and cancellation policy is displayed on the product page, before you reach checkout. Always review it first.
When disputes arise, Spotinga mediates between customers and providers to reach a fair resolution based on the listing terms.
Cancelling your booking
The refund amount — if any — is determined by the provider's cancellation policy shown on the listing at the time of booking. Policies vary by provider, experience type, and how far in advance you cancel.
To cancel, go to your account dashboard, navigate to your bookings, and follow the on-screen instructions. Alternatively, use the link in your booking confirmation email.
Cancellation made within the provider's advance window — typically 7 days or more before the experience.
Cancellation within a shorter window closer to the date. The portion refunded depends on the specific policy.
Last-minute cancellations or explicitly non-refundable bookings, as stated on the listing page.
If a provider cancels a confirmed booking, Spotinga guarantees a full refund of the amount you paid. The refund is processed as soon as the provider confirms the cancellation.
In some cases the provider may offer rescheduling as an alternative — you are not obligated to accept it. A full refund will be issued if you prefer.
When things are outside everyone's control
Severe weather, natural disasters, government travel restrictions, and public safety emergencies can affect bookings outside the normal policy window.
When will I see my money?
Approved refunds are credited back to your original payment method. Timelines vary by payment provider.
Something not right?
If you believe a refund hasn't been handled fairly or have a disagreement with a provider, Spotinga can review the case. We aim to facilitate a fair resolution for both parties based on the listing policy and the circumstances.
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