HELP CENTRE

How can we help you?

Browse by topic, read common questions, or reach out to the team directly.

BROWSE BY TOPIC

Find what you need

Getting Started

New to Spotinga? Learn how to create an account and book your first experience.

4 questions

Booking & Payments

How to book, what payment methods we accept, and how billing works.

5 questions

Cancellations & Refunds

Cancellation windows, refund timelines, and how disputes are resolved.

4 questions

For Hosts & Providers

List your tours, events, or experiences and manage your bookings.

5 questions

Account & Security

Update your profile, manage your login credentials, and keep your account safe.

4 questions

Contact Support

Can't find your answer? Reach our team directly or reach us on socials.

Get in touch

FAQ

Common questions

GETTING STARTED

How do I create a Spotinga account?

Do I need an account to browse listings?

What kinds of experiences can I find on Spotinga?

Is Spotinga available globally?

BOOKING & PAYMENTS

How do I book an experience?

What payment methods are accepted?

Is my payment secure?

Will I receive a booking confirmation?

Can I modify a booking after it's confirmed?

CANCELLATIONS & REFUNDS

How do I cancel a booking?

How long does a refund take to process?

What if the provider cancels my booking?

What about cancellations due to weather or emergencies?

FOR HOSTS & PROVIDERS

How do I list my experience on Spotinga?

How do I receive payments as a provider?

Can I set my own cancellation and refund policy?

What happens if I need to cancel a booking?

What tools are available in the provider dashboard?

ACCOUNT & SECURITY

How do I update my profile information?

I forgot my password. How do I reset it?

How do I delete my account?

I think my account has been compromised. What should I do?

STILL NEED HELP?

Get in touch with us

Our team typically responds within one business day.

Contact Support

Send us a message about a booking, account issue, or anything else. We'll get back to you within one business day.

Refund Policy

Understand how cancellations and refunds work on Spotinga, including how provider policies apply to your booking.

Read Refund Policy